Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...
CMSWire

Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service

Zoom Communications unveiled Zoom Virtual Agent 3.0 on Feb. 24, introducing an execution architecture designed to automate end-to-end customer resolution across enterprise systems. The update builds ...

Zoom Virtual Agent 3.0 launched with new execution architecture and AI capabilities

Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...

Zoom unveils new 'Virtual Agent 3.0' for improved customer service automation

Zoom (ZM) launches Virtual Agent 3.0 with advanced AI for customer service—faster resolutions, smart handoffs, and big time savings.
No Jitter

Zoom updates its Virtual Agent

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation ...

Genesys Shifts Enterprise CX Strategy From LLMs To Large Action Models

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...
The Courier-Journal

AI Contact Center AI Drives a New Era of Customer Service with Virtual Agents and Intelligent Automation

Virtual agents now handle a large portion of routine queries, allowing human agents to focus on complex problems that require empathy and judgment. AI contact center companies are investing heavily in ...